Privacy & Security

8upd Privacy Policy — How Your Data Is Protected

8upd takes your personal data seriously. This Privacy Policy details what information we collect, why we collect it, how it is stored, and what rights you have.

Last updated: January 2026

Our Commitment: 8upd never sells your personal data to third parties. Your information is used solely to provide our services and maintain security.

01 Scope & Applicability

8upd ("we", "us", or "the platform") places your privacy above all else. This Privacy Policy explains how we handle your information when you use our services — whether through the 8upd website, mobile app, or any other channel.

This Privacy Policy applies to all 8upd users — from registered members to casual visitors browsing the website. By using 8upd's services, you are agreeing to the terms of this Privacy Policy.

We believe data protection is not just a legal obligation — it is our ethical responsibility to our users. That is why 8upd is always transparent about what data is collected and why.

02 What Data We Collect

8upd collects two types of information — what you provide directly, and what is gathered automatically.

Information provided directly

  • At registration: name, email, mobile number, date of birth, and password.
  • During KYC verification: a copy of your National ID, passport, or driving licence.
  • At payment: mobile banking number or bank account details.
  • When contacting support: the subject matter of the message and details of the complaint.
  • When participating in promotions or surveys: your opinions and preferences.

Automatically collected information

  • Device information: device type, operating system, and browser version.
  • Network information: IP address and type of internet connection.
  • Usage data: pages visited and time spent, games played.
  • Cookie and Tracking Data: for storing session information and preferences.
  • Transaction history: deposits, withdrawals, and betting records.
Data Types Sources of Collection Required?
Name & Contact Details Registration Form Yes
Identity Document KYC Process Yes, for withdrawals
Payment Information Transactions Yes, for Transactions
Device & IP Automatic Yes, for Security
Gaming History Automatic Yes

03 How Your Data Is Used

8upd uses collected data only for specific, transparent purposes. We never use your information for anything beyond what is necessary.

For the purpose of providing services

  • To create, manage, and secure your account.
  • To process deposits and withdrawals.
  • To deliver gaming services, bonuses, and promotions.
  • For KYC verification and age confirmation.
  • To provide customer service and support.

For Security & Compliance Purposes

  • To prevent fraud, money laundering, and misuse.
  • To comply with international AML (Anti-Money Laundering) regulations.
  • To detect the use of multiple accounts or bots.
  • To meet legal obligations and maintain compliance with regulatory authorities.

For improvement and personalisation purposes

  • To recommend games based on your preferences.
  • To improve platform performance and enhance the user experience.
  • To send relevant promotions and offers (you may opt out at any time).

04 How Long Your Data Is Retained

8upd does not retain data beyond what is necessary. However, certain information must be kept for a defined period to meet legal and regulatory requirements.

  • Active Account Data: Retained for as long as the account remains active.
  • Financial Transaction Data: A minimum of 5 years, as required under AML regulations.
  • KYC Documents: Up to 5 years after account closure.
  • Support conversations: 2 years after the issue is resolved.
  • Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

Upon a closure request, all data beyond legal obligations will be permanently deleted within 30 days.

05 Who Your Data Is Shared With

8upd never sells your data. However, limited information may be shared with select trusted partners solely to deliver our services.

Data Sharing Circumstances

  • Payment Processor: Solely to process transactions with Mobile Banking, Nagad, Rocket, or your bank.
  • KYC Verification Services: With authorized verification agencies for identity confirmation.
  • Game Providers: With licensed software partners who power our games.
  • Regulatory Authority: With government or licensing authorities to fulfill legal obligations.
  • Law Enforcement Agencies: Where required by a court order or government directive.

All third parties comply with their own security policies that align with 8upd's Privacy Policy. We ensure they cannot use your data for any other purpose.

06 Cookie Policy

8upd uses cookies and similar tracking technologies across its website and app. Cookies are small data files stored on your device.

Cookie Types and Purposes

  • Essential Cookies: To maintain login sessions, verify security, and manage session state. These cannot be disabled.
  • Functional Cookies: To remember your language, theme, and preferences. Without these, you would need to reset them every time you visit.
  • Analytics Cookies: To understand which pages are most used and where issues may arise. This data is not personally identifiable.
  • Marketing Cookies: To show you relevant offers based on your interests. You can opt out of these at any time.

You can delete or block cookies at any time through your browser settings. Note that disabling essential cookies may affect certain site functionality.

07 Data Protection Measures

8upd uses industry-leading technology to keep your data secure. Our security systems are regularly audited by independent third-party security experts.

  • SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
  • Database Encryption: Stored data is kept in encrypted form.
  • Two-Factor Authentication (2FA): An additional layer of security for account login.
  • Firewall & DDoS Protection: Protects servers and data from cyberattacks.
  • Regular Security Audits: Regular audits conducted by third-party cybersecurity experts.
  • Restricted access: Only authorized personnel may access sensitive data.

In the event of a security incident, affected users will be notified by email within 72 hours and immediate action will be taken.

08 Your Rights

As an 8upd user, you have full control over your own data. We uphold the following rights:

Right to Access Your Data

You can request to see what information we hold about you at any time.

Right to Rectification

If any of your information is inaccurate, you may request a correction.

Right to Erasure

You may request the deletion of any data that falls outside our legal retention obligations.

Right to Restrict Processing

You may request that we restrict the use of your data for specific purposes.

Right to Data Portability

You may request a copy of your data or ask for it to be transferred elsewhere.

Right to Marketing Opt-Out

You can opt out of promotional emails or messages at any time.

To exercise any of these rights, email us at [email protected]. We typically respond within 30 days.

09 Child Protection Policy

8upd strictly does not serve anyone under the age of 18. We never knowingly collect any information from minors.

Age is verified at registration and confirmed through the KYC process. If we discover that a minor has opened an account, it will be closed immediately and all collected data will be deleted.

If a parent or legal guardian believes their child has registered on 8upd, please contact us immediately at [email protected].

10 Privacy Policy Updates

8upd may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.

For significant changes, advance notice will be sent to your registered email address. Continued use of 8upd's services after a policy update constitutes acceptance of the revised terms.

Keep your email address active and notifications enabled to stay up to date.

11 Contact & Complaints

If you have any questions, concerns, or complaints about our Privacy Policy, please contact our Data Protection Team. We take all requests seriously and aim to respond promptly.

Email us: [email protected]

Our privacy team typically responds within 24–48 hours. Complex requests may take up to 30 days.

How 8upd Protects Your Data

The Core Pillars of Our Privacy Protection

256-bit SSL Encryption

Every transaction and login is protected with bank-grade SSL encryption. No one can access your information while it is in transit.

KYC Identity Verification

Every account's identity is verified through a rigorous KYC process, helping prevent fraud and misuse while keeping all users safe.

No Sale of Personal Data

8upd never sells your personal data to third parties. Your information is used strictly for service delivery and security purposes.

Two-Factor Authentication (2FA)

Enable an extra verification step when logging into your account. This keeps your account secure even if your password is compromised.

Transparent data usage

We are clear about why each piece of information is collected. There are no hidden agendas — every reason is stated in this policy.

Regular Security Audits

Third-party cybersecurity experts regularly audit 8upd's systems. Any vulnerabilities identified are addressed promptly.

Frequently Asked Questions

Frequently Asked Questions About the Privacy Policy

No, 8upd never sells your personal data to third parties. Your information is used solely to provide services, ensure security, and meet legal obligations.

Upon a closure request, all data beyond legal obligations (such as financial records required under AML regulations) will be permanently deleted within 30 days.

Yes, you have every right to access your data. Email us at [email protected] and we will send you a full breakdown of the information we hold about you.

Yes, you can opt out of promotional emails at any time. Every marketing email includes an unsubscribe link at the bottom, or you can contact us at [email protected] and we will take care of it immediately.

Yes, KYC documents are stored on encrypted servers and can only be accessed by authorized verification staff. Once verification is complete, copies of original documents are kept securely and are not shared with any third parties.

Enjoy 8upd Safely

Your privacy is our top priority. Join 8upd with confidence and enjoy a safe, secure gaming experience in Bangladesh.

For users aged 18 and above only. Please gamble responsibly.

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